White Paper

The Challenge of Large Deposits in Teller Capture

In this white paper, you will:

  • Get an overview of check capture technologies and methods at the branch.
  • Understand the challenges of teller capture.
  • Clear up misconceptions about teller capture.
  • Learn how to eliminate expensive secondary processes and future-proof your capture technology.

The implementation of Check 21, electronic check exchange systems, and the closure of many Federal Reserve Bank check processing centers have prompted a majority of financial institutions to scan checks at branch locations. A study conducted by the UCLA Anderson School of Business estimates that 70% of US banks have adopted some form of imaging at the branch, while only 35% of teller stations are equipped to capture checks immediately by the teller. The 35% teller adoption rate may be over-stated because it includes two large banks, JP Morgan Chase and Wells Fargo, who image checks at the teller line.

Teller capture has only achieved limited adoption - mostly in technologically advanced and progressive institutions - because of wide-spread concerns primarily over implementation costs (scanners and software) and the perceived risk of slower customer service.

Numerous articles and white papers have been published discussing the advantages and disadvantages of teller vs. back-counter capture. This white paper addresses the challeges and misconceptions of using check capture for large deposits.