White Paper

Open Branches: Providing Better Customer Service

In this white paper, you will:

  • Review the benefits of a non-traditional branch design.
  • Have a brief glimpse into teller pod operations at two prominent financial institutions.
  • Take a look at the role a teller cash recycler plays in open branch design.

As banking changes to keep up with new technology and evolving customer demands, the branch experience is also shifting to keep pace. Many financial institutions are finding the need to downsize larger branches, build smaller ones and make better use of the spaces they currently own. Customers are also looking for more personalized and interactive experiences as they conduct their financial transactions.

One way banks are better reaching customers is by building new branches or refitting current ones to be more accessible. These open concept branches, sometimes called a “pod” design, deemphasize the teller line and bring bank employees onto the floor by placing small workstations around the space.