White Paper

Banks Talk About the Challenges of the Universal Banker Model

In this white paper, you will learn how the universal banker model:

  • Benefits both employees and customers.
  • Challenges banks to analyze their long-term plans.
  • Helps banks overcome the challenges inherent in modern banking.

An ever-growing number of banks and credit unions are electing to introduce the Universal Banker model into their branch networks. This approach—in which bank employees are trained to perform multiple tasks ranging from traditional teller transactions to more specialized services like opening accounts and processing loans—offers advantages to both customers and employees.

However, there are challenges associated with implementing the model that impact nearly every element of branch operations, from the hiring process to bank culture. Despite such challenges, leaders of banks and credit unions experienced in implementing the model testify to its value.