Cash Recyclers Are The Right Tool In Texas

FirstCapital Bank Of Texas - Texas


ARCA CM18 Demo

CM18 Cash Recycler Demo

ARCA CM18 Overview

ARCA CM18 Cash Recycler

CM18b-Cash Recycling & Deposit In One


ARCA CM18 Solo

Your Personal Cash Recycler

CM18 Evo Demonstration

CM18 Evo Demonstration


Cash Recycler Evolution

How does a cash recycler work?

CM18 Cash Recycler In Action

How a Cash Recycler Makes Life Easier

Increase Opportunity

Branch Transformation at Washington Trust Bank

Right size. Right fit. ARCA cash recyclers for every cash environment.

Hoosier Adaptability

Lake City Bank, Indiana

Federal Protection & ARCA

ARCA Cash Recyclers & Branch Strategy In Portland


Creating Time For Great Service

Numerica Credit Union - Washington & Idaho

ARCA & FIS: Horizon/Bankway

Seamless Integration

Open Spaces & Happy Faces

Exchange Bank - California

Happy Tellers, Members & Management

Star One Credit Union - California

A Teller's Review of the ARCA CM18 Cash Recycler

FirstCapital Bank of Texas - Texas

Cash Recyclers Are The Right Tool In Texas

FirstCapital Bank Of Texas - Texas

Teller Talk

Lake City Bank, Indiana

Branch Manager Perspective

Lake City Bank, Indiana

Teller Cash Recycler Integration

ARCA Expert Jeff Hauser

Rethinking The Branch

ARCA Expert Mike Mares

Smart Safe Or Dumb Safe

ARCA Expert Jeff Hauser

Role Of The Teller

ARCA Expert Jeff Hauser

Cash Recycling & Cash Management

FirstCapital Bank Of Texas - Cash Recyclers Are The Right Tool In Texas 

George Reeves - Chief Operating Officer - FirstCapital Bank of Texas:  "My name is George Reeves and I am with FirstCapital Bank of Texas. Our bank is a community bank, headquartered in Midland, Texas, with branches in Midland, Lubbock, and Amarillo, Texas. About four years ago, we had an interest and begin looking at interactive teller technology. We felt like we could blend the interactive teller strategy and our commercial teller strategy to use recyclers. We have a lot commercial customers - grocery stores, check-cashing places, things like that - and then, our retail base, we were kind of wanting to put those transactions on our interactive teller platform.

We were excited about our new interactive teller technology, so we had a convenience store owner that brought in his deposit, and they took him over to the ITM the first day we opened in downtown Midland and he began making his deposit on that machine. After about 40 minutes, he was a little frustrated because he had $5,000 worth of ones, and to feed those through an ITM takes a long time; he had a big stack of cash. So, we quickly learned that you got to tell them what your expectations are, and those are the transactions you want to handle on the recycler, not in an interactive teller machine.

There are several things with the recycler that I think are really good. You can focus on the customer; the recyclers are fast, they're more efficient, and they're accurate. It took us a little bit of time to get our tellers to where they would accept the fact that they didn't need to recount that cash. I made it a point when I was at a new install to make sure that teller did not recount that cash back to the customer, that it came out, they handed it to the customer or they put in an envelope in the drive up, and it goes straight back to the customer without recounting, and that's how you get your efficiency and they get confidence in it, and it really is a blessing for those tellers; they can focus on the customer and on the transaction rather than on counting the money multiple times."