ARCA teams with Great Lakes Credit Union to directly interface cash recycler into newest branch using Jack Henry Symitar and CFM S4
Mebane, NC – August 4, 2011 - Great Lakes Credit Union (GLCU) has selected ARCA to provide cash recycling technology for it’s new branch in Zion, Illinois which opened at the end of July. Members and employees of the credit union will benefit from the streamlined branch operations made possible by the CM18 Cash Recycler. The credit union has worked with Jack Henry Symitar to directly connect ARCA’s recycler to their Episys teller software platform. This direct integration between Symitar Episys and the ARCA CM18 was made possible using CFM’s S4, a state-of-the-art and comprehensive cash management platform.
“Our new cash recyclers work great! We are able to help our members conduct their transactions quickly and more efficiently. It is now easy for tellers to begin their day helping members and end it without balancing a cash drawer,” says Kristy Gray, GLCU’s Zion Branch Manager. “We are excited about the vision that GLCU has for their member experience and pleased to have been chosen to provide our cash recycling technology.
“GLCU understands that automating the complex processes of controlling cash enables them to interact on a more personal level with every member during every transaction,” says Mike Mares, AVP at ARCA. “The cash recycler will allow GLCU to avoid all of the labor intensive tasks that normally apply to controlling cash. Operating costs go down, member and employee satisfaction go up.”
Teresa Qualls, a financial service advisor for GLCU comments, “working in financial services, the cash recycler makes it easier for me to help the tellers during the busy times. I no longer worry about having to pull my drawer before doing transactions, and balancing is now trouble free. I also feel more secure with the cash recyclers in the branch.”
"CFM is proud to have helped in providing this institution with the freedom to choose from the best of today's options in hardware. Symitar and ARCA have been great partners throughout this process," says Nathan Moore, Director at CFM.
Great Lakes Credit Union chose the ARCA CM18 recycler due to its small operating and service footprint, ease of use for tellers, touchscreen interface and attractive appearance. The CM18 was designed as a flexible solution that works well in high volume cash branches, as well as providing security and control for even the smallest sized branches.
The CM18 Cash Recycler automatically counts, authenticates and safeguards cash deposited by members. The same cash becomes immediately available to be dispensed for member cash withdrawals. This advanced technology eliminates the need for tellers to count cash both at the teller line and at the vault, which normally takes 2 to 3 hours of a teller’s time per day. This technology improves teller accuracy, reduces member wait times, lowers staffing requirements and ultimately enhances the member experience.
ARCA’s solutions help people control and streamline cash operations in financial institutions, retail stores, and self-service kiosks around the world. We develop technology and services that make transactions simpler, more efficient and more secure. Visit arca.com for more information.
About Great Lakes Credit Union
As a non-for-profit organization with over $500 million in assets, GLCU can often save you money with lower loan rates, higher savings rates and lower service fees than competing financial institutions. At Great Lakes Credit Union you will find a variety of financial services that can help you save smarter, borrow for less and make your money work as hard as you do. When you become a GLCU member you'll find that access to your account is easy and convenient. For more informaion visit www.glcu.org
About CFM Inc.
CFM Incorporated is a market leading professional software provider dedicated to servicing financial institutions, core software providers and cash automation hardware manufacturers. By dedicating themselves to the specialized financial market, CFM’s team of professionals are able to provide timely, useful and imaginative solutions to the Cash Automation Industry. The stable of services offered and supported by CFM include cash automation integration, software maintenance and specialty customization projects. The company’s operational headquarters are located in Chandler, Arizona. To learn more about CFM please call (480) 785-0095 or visit www.cfms4.com.
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