Boston Firefighter's Credit Union Chooses ARCA
Mebane, NC – August 23, 2012
Boston Firefighter’s Credit union chose ARCA’s CM18 for their vault teller in September 2011 and almost a year later they are still raving about the benefits of their new machine.
Cathy Boucher, V.P. Operations for the credit union commented; “Our ARCA cash recycler has been a great addition to the retail branch. Our tellers appreciate the ability to process vault buys and sells without having to find a supervisor. Our manager’s appreciate the efficiencies gained by not being interrupted to assist with vault transactions. The daily machine balancing is easy, accurate and efficient. ”
Boucher also reported that it took less than a day to train the tellers and the CM18 was introduced seamlessly into their operations: “The implementation and training were handled in a very accommodating way, so as not to detract from branch daily activities. “
The CM18 Cash Recycler automatically counts, authenticates and safeguards cash deposited by tellers. The same cash becomes immediately available to be dispensed for teller cash withdrawals. This advanced technology eliminates the need for tellers to count cash both at the teller line and at the vault, which normally takes 2 to 3 hours of a teller’s time per day. This technology improves teller accuracy, reduces member wait times, lowers staffing requirements and ultimately enhances the member experience.
About Boston Firefighter’s Credit Union
Serving Firefighters since 1948, Boston Firefighters Credit Union is a professional organization dedicated to providing a wide range of financial services for the benefit of its members. The complete line of products and services offered by Boston Firefighters Credit Union (BFCU) makes us the right choice for your primary financial institution. We have convenient checking and savings accounts, cutting edge online banking products and competitive loan options.
ARCA’s solutions help people control and streamline cash operations in financial institutions, retail stores, and self-service kiosks around the world. Our overriding drive is to develop technology and services that make transactions simpler, more efficient, and more secure. Visit us at www.arca.com to see how we are reimagining everyday transactions—freeing people to focus on what matters most.