Retail Cash Automation: Cash Recyclers & Employee Reduction
ARCA Expert Jeff Hauser
Without a doubt, you're going to see some reduction in FTE when you install automation equipment. That's one of the root benefits of the tool, but we're careful to not call it FTE reduction or elimination. Because many times, we're automating industries that have a high degree of turnover, we find that we're able, through natural attrition, to realize or help customers realize the benefit of automation, without having to go through the process of employee termination or readjustment. In many cases, particularly in areas where retailers or businesses are thinking progressively about how to refocus individuals away from payment management, towards value added sales and service activities, we're able to entirely refocus what was formerly a transaction management type role, into a customer relationship and business development type activity.