Technical Support Services
From the modular design of our products to the proactive diagnostic services we provide, at every step, we work hard to make it easy for you to choose ARCA. We know our customers rely on ARCA technology to perform, as an integral part of their business operations.
And like any high-performance machine, cash automation equipment should be properly and routinely maintained. We offer many technical support services to keep your cash flowing.
Performance Monitoring With ARCA Care
ARCA has developed a cloud-based platform that collects performance data from every cash recycler we install. It's called ARCA Care and it allows us to monitor information to make sure everything is operating properly. Our machines can send us daily measurements of wear and tear metrics. We screen that data for signs of potential issues. If something looks unusual our Preventative Maintenance Dispatcher will send an ARCA trained and certified Field Technician usually before a problem occurs. ARCA Care successfully reduces unscheduled maintenance visits. Usage data is sent directly from the device to ARCA and does not contain proprietary or customer information.
ARCA Technical Support Help Desk
Our ARCA Technical Support Help Desk Team is standing by to provide assistance from our US headquarters in North Carolina. They are able to successfully resolve the majority of issues over the phone, most of the time in less than five minutes. ARCA technology is designed for the user to easily handle most issues themselves. Video instructions on the touch screens provide assistance with easy to follow directions. But feel free to give us a call anytime.
The ARCA North American Technical Support Help Desk Team is available Monday through Friday, 7:30am to 9:00pm and Saturday 9:00am to 5:00 pm, EST. They can be reached at 919-442-5340 or 866-377-2722 or firstname.lastname@example.org.
ARCA Trained and Certified Field Technician Network
If an issue can’t be resolved over the phone, ARCA Technical Support will first give instructions how to adjust the settings so you can continue to use your machine. Next, one of our 650+ ARCA trained and certified Field Technicians will be dispatched to your location with the correct replacement part to fix the diagnosed problem.
ARCA Remote Support Connection
To open a Remote Support Connection use the link below. This will allow an ARCA Technical Support Team Member to see and fully access all the functions of the user's computer for support purposes. By initiating this connection, the user understands that an ARCA support technician will be able to see and fully access all the functions of the user's computer. Users should confirm with their appropriate security authority to determine the permissibility before proceeding.