ARCA Technical Support 

Creating great technology is just the first step.

ARCA Help Desk Support

ARCA's North American Help Desk Support Team can be reached at 919-442-5340 or 866-377-2722 or  They are ready to provide assistance from our US headquarters in North Carolina Monday through Friday, 7:30am to 9:00pm and Saturday 9:00am to 5:00 pm, EST.  

The ARCA United Kingdom Help Desk Support Team can be reached at +44-114-3032275 or

ARCA Remote Support Connection

If you wish to open a Remote Support Connection for assistance you can use the link below. This will allow an ARCA Technical Support Team Member to see and fully access all the functions of the user's computer for support purposes.

By initiating this connection, the user understands that an ARCA support technician will be able to see and fully access all the functions of the user's computer. Users should confirm with their appropriate security authority to determine the permissibility before proceeding.  

Additional Help

ARCA technology is designed for the user to easily handle most issues themselves. Video instructions on the touch screens provide assistance with easy to follow directions. 

Cleaning Kits

Our cleaning kits allow you to help keep your machine running smoothly. You can order cleaning kit supplies here.

ARCA Technician Training

ARCA has more than 720 ARCA Trained and Certified Field Technicians

ARCA Trained and Certified Field Technician Network

ARCA has more than 720 ARCA trained and certified Field Technicians. If an issue can’t be resolved through the ARCA Help Desk, a Field Technician will be notified and dispatched to your location with the correct replacement part to fix the problem.