Customer Story

Pomegranate Market

For Pomegranate, Counting Money Was Becoming a Problem

ARCA technology helps grocery store improve cash managment processes by:

  • Providing a more advanced cash recycler that eliminates the need for a reject hopper 
  • Delivers a fast, high volume cash recycler to process tills
  • Reconciles daily revenues and preparing bank deposits

Customer Story (PDF) 

Abraham Banda’s Pomegranate Supermarket in Brooklyn was growing fast and overwhelming their cash machine. As Pomegranate’s business increased, so did the need for ones and fives for start funds to open tills. The quantity and quality of the notes were difficult for his present cash recycler to process. The reject hopper was also constantly filling up requiring key store members to stop daily to reconcile it. Mr. Banda decided they had better things to do in the fast paced store than count cash, and was looking for alternatives.

A brief corporate snapshot:  Based in Brooklyn, New York, Pomegranate is one of New York City’s most popular grocery stores. The 20,000-square-foot market is dedicated to homemade foods and honest ingredients ─ offering the largest selection of freshly prepared kosher foods in the country.  They are committed to providing quality products and unmatched customer service. 

The Challenge:

Fixing the reject hopper to save cashier’s time

In 2009, Mr. Banda approached ARCA about using their cash recycler in his cash room. He was primarily concerned about the reject hopper capacity of ARCA cash recyclers. When he learned ARCA cash recycler technology eliminated the need for a reject hopper and he wanted to know more. Later that year Pomegranate Supermarket replaced their existing cash recycler with an ARCA cash recycler.

“The ARCA 8000 keeps our store running like we want it to,” said Banda. “Before, we spent too much time counting money. Now, the machine handles the cash and we focus on the customer experience so our shoppers get the service they expect from Pomegranate. Best of all, ARCA serves its customers the way we serve ours, so their team is always available and ready to lend a hand.”

Fresh and healthy food from Pomegranate.

The Solution:

ARCA,The Worldwide Leader in Cash Automation

Three years and three million banknotes later ARCA sat down with Pomegranate Director of Operations, Avi Gantz to review the system.  When you operate a high volume store like Pomegranate and are open 7AM -12AM on Thursday nights, you have to know the machine that keeps cash moving can handle the volume. 

The ARCA system automates cash for till start funds, reconciles daily revenue, and prepares bank deposits. The system works with existing lane coin machines streamlining cash operations for both bills and coins to assure every penny is accounted for.

ARCA system permissions limit cash access to managers, and key executives for only the tasks they need to complete. “It is the tightest cash control security in the market”, says Jim Halpin, ARCA Retail Solutions Director.

The system is constantly monitored, and preventative maintenance is accomplished based on the number of notes processed to make sure the next three million banknotes are processed as quickly, accurately as the first three million.

Bottom line: For Pomegranate, they work hard to make their corporate slogan “everything better” true, including their cash operations.