Customer Stories

Broadway Grand Prix

Retail, Amusement

“Each person had to manually check in and out with the revenue folks at the beginning and end of each day and shift,” says General Manager David Melton. “So we were eating up a lot of labor. And it was also taking a lot of valuable time from away from my managers who had to count money.”

The manual cash counting at the end of the day could drag on for hours. Cashiers would line up to clear their drawers with a manager one after another. Any mistakes meant the counting process would have to start all over.

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Lake City Bank

Financial

“We know our clients very well. We know them personally. Our kids go to school with their kids […] it means a lot to us, and a lot to them, for us to visit with them for a few minutes. Maybe there’s an issue that they’re having, their debit card isn’t working or something’s happening,” said Angie Daly, branch manager. “We would be counting their cash and [as you know] it’s kind of hard to do two things at once. So, OK, let me get this cash counted and then we’ll deal with that problem.”

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Eataly EXPO

Retail

During their 6 months at EXPO 2015, Eataly served 3 million meals to 6 million visitors and took in almost 30 million euros, most of it in cash. Managing this large amount of money would have been a monumental process for the twenty restaurant owners and managers of Eataly.

The goal of this project was to create a process that would speed up and simplify cash management procedures at the beginning and end of shifts for the twenty restaurant owners at Eataly EXPO 2015.

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Northwest Bank

Financial

“We were looking for efficiency gains and the ability to incorporate more of a sales culture in our banks,” Hassman said. “Cash automation offered both, resulting in our ability to hire and train more sales-oriented customer service representatives (CSRs), who could concentrate more on client interaction and less on the technical side of teller work.”

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M3T

OEM

M3T found, as many others have, that when it comes to integration and support, ARCA is an integral, strategic partner. Offering software tools powerful enough to allow complete system integrating in fewer than 10 days, ARCA understood that businesses can't slow down, so they have to keep up.

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Advia Credit Union

Financial

Advia, in a strategic move of using technology to improve the member experience, decided to automate cash processes across its entire branch network. This entailed installing ARCA CM18 cash recyclers at every teller station. This 100% commitment to technology has given members the experience they have come to expect while allowing Advia’s tellers the freedom to concentrate their energy on important matters—like the members’ financial well being.

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“Before, we spent too much time counting money. Now, the machine handles the cash and we focus on the customer experience so our shoppers get the service they expect from Pomegranate. Best of all, ARCA serves its customers the way we serve ours, so their team is always available and ready to lend a hand.”

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Four years later, operations have been streamlined, freeing cashiers across the park to work with customers and perform other duties. Closing out drawers and stations no longer requires waiting 30 minutes to count a bag at the end of a shift. Now employees check out efficiently and accurately.

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Strachan had worked with ARCA in the past and knew that they had the expertise and the product line to accommodate TurnKey’s requirements. After reviewing the options, ARCA and TurnKey decided that the Fujitsu F400 was the best fit. A key point was that ARCA’s device driver could be easily integrated into whichever software was going to run the dispenser.

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Since installing the cash recyclers, employees spend their time listening to what members need instead of counting cash. This has made a measureable impact on cross-sell referrals. “I can look at files for cross-sell referrals from tellers prior to installation and after and see a steady incline of referrals,” said Srabian. “It’s an increase of as much as 20 percent.”

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“It’s important that we bought a machine that had little to no down time,” Hutchison said. “This machine has been dependable. One of the things that we love about the machine is that it’s quiet. Our drive-thru is very noisy with cars, like any drive thru. Because of that, it’s made the sequence of transactions for my MSC’s much more palatable.”

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