Wyoming Credit Union chooses ARCA for cash automation solution
ARCA to install three cash recyclers this summer
MEBANE, NC (MAY 28, 2014) — CAMPCO Federal Credit Union has chosen ARCA to provide cash recycling technology to its two locations in northeast Wyoming. ARCA, a global leader in cash automation, will be installing its CM18 cash recyclers in an effort to enhance CAMPCO members’ banking experience and improve teller efficiency at the branches. The cash recyclers will be a vital part of CAMPCO’s headquarters—a new, teller-pod style design, which is scheduled to open later this summer.
“We see the cash recyclers as a great opportunity to spend more time with members,” said Kurt Thelen, president and CEO of CAMPCO Federal Credit Union. “The cash recyclers combined with our teller-pod layout will free up our tellers and allow them to engage with members on new products and services.”
With teller-pod branch design, the traditional teller line is replaced by an island style layout. By eliminating the physical barriers between the teller and member, it becomes easier for both parties to facilitate a conversation. The teller-pod system also gives financial institutions the opportunity to cross train tellers in other aspects of operations—improving overall branch efficiency. Cash recyclers are a key component to making this design possible.
The CM18 cash recycler eliminates the need for employees to manually count cash and significantly reduces the number of trips employees make to the vault. This allows employees to engage more with members while cutting transaction time. Cash recyclers will authenticate member deposits, dispense cash, and secure money in a UL 291 rated safe.
During CAMPCO’s selection process for cash automation solutions, ARCA’s proactive approach to service and maintenance was a critical deciding factor.
“The fact that ARCA is able to remotely monitor the machines and alert us of small issues before they become hindering problems is huge,” said Thelen. “ARCA is proactive about ensuring the cash recyclers are running and last for a long time.”
“CAMPCO is a great example of ARCA’s commitment to our customers and the quality of our product,” said Michael Mares, associate vice president at ARCA. “We look forward to seeing the positive impact cash automation brings to the branch as well continuing to work with CAMPCO to make sure the machines are running for a long time.”
ARCA’s solutions help people control and streamline cash operations in financial institutions, retail stores, and self-service kiosks around the world. We develop technology and services that make transactions simpler, more efficient and more secure. Visit arca.com for more information.
About CAMPCO Federal Credit Union
CAMPCO Federal Credit Union is a not for profit financial cooperative serving members across seven counties in Wyoming. Since 1973, CAMPCO Federal Credit Union has continued to grow and currently has more than 10,000 members and $82 million in assets.