San Mateo Credit Union chooses ARCA for cash automation solutions
ARCA installs cash recyclers at three branches of Silicon Valley-based credit union
MEBANE, NC (March 5, 2014)— ARCA, a global leader in cash automation solutions, has boosted efficiency and improved customer service at San Mateo Credit Union after it installed 10 cash recyclers in three branches.
“I’m finding that we have more time to interact with our members,” Jennifer Srabian, branch manager at San Mateo Credit Union, said. “We’re keeping the cost of funds down while keeping our efficiency ratios high. That’s what every financial institution is looking to achieve.”
The CM18 cash recycler eliminates the need for employees to manually count cash and significantly reduces the number of trips employees make to the vault. This allows employees to engage more with members while cutting transaction time. The cash recyclers also authenticate and secure member deposits. Automating essential cash functions using the CM18 cash recyclers has been key to San Mateo Credit Union’s continued success.
“San Mateo Credit Union made the transition from teller cash dispensers to cash recyclers,” Michael Mares, associate vice president at ARCA, said. “It is a shining example of how embracing technology can positively impact both members and employees.”
“I haven’t found a down side to the cash recyclers,” Srabian said. “The machines allow our branches to operate more efficiently.”
ARCA is pleased to partner with CTS Cashpro's CM18 recycler technology and to share in both companies' commitment to innovation and quality.
ARCA’s solutions help people control and streamline cash operations in financial institutions, retail stores, and self-service kiosks around the world. We develop technology and services that make transactions simpler, more efficient and more secure. Visit arca.com for more information.
About San Mateo Credit Union
San Mateo Credit Union is a member-owned, not-for-profit financial cooperative that offers a wide range of financial product and services in California. SMCU serves community members in San Mateo County, the City of Palo Alto and parts of San Francisco. Since 1952, SMCU has grown to manage assets of $713 million and includes eight branches and 75,000 members.