National Bank of Andrews Installs ARCA Teller Cash Recyclers
Mebane, NC – September 11, 2012
National Bank of Andrews in Andrews, Texas has installed ARCA CM18 cash recyclers in their 3 branches in West Texas. The ARCA cash recyclers integrate with the bank’s current teller software, TriNovus. The bank worked with Smith Hamilton, LLC and ARCA to ensure a smooth transition during installation and implementation.
The new machines, installed in May, June and July, have had an immediate impact on bank operations, according to CFO Debbie Rulestead. “Training new tellers is now down from two weeks to only one week. They don’t have to be trained to count the money because the CM18 does it for them. Tellers can also concentrate on servicing customers because vault trips are down to two per week instead of two per day”.
Since installation, teller operations at all 3 branches have become more efficient. “Balancing is fast and accurate. The downtown drive-in facility used to have problems balancing by 4:00pm. Now they are done at 3:05. At the grocery store location, we only need one teller at the end of the day to close because they don’t have to count cash. It has made for a much happier work environment”.
Rulestead also reports that the new system has lead to a 20-30% reduction in “cash on hand” requirements for each branch. This means improved security for the bank. With less cash on hand the branch Is more secure. The bank can cut down on pick up and delivery of cash from CIT and decrease labor associated with cash counting and vault trips.
About National Bank of Andrews
NBA was opened in 1983, we are around $150,000,000 in assets and have three locations within the town of Andrews. We are a national bank, locally owned and operated. Visit our website https://www.nbabankonline.com/ for more information.
ARCA’s solutions help people control and streamline cash operations in financial institutions, retail stores, and self-service kiosks around the world. Our overriding drive is to develop technology and services that make transactions simpler, more efficient, and more secure. Visit us at www.arca.com to see how we are reimagining everyday transactions—freeing people to focus on what matters most.