Cash brings customers to the branch, but at what cost? You need the customers but cash transactions are expensive. When transaction volume is down, each transaction costs even more. Can you lower the cost and increase the profitability of each transaction?
Branch transformation — it’s how most financial institutions are tackling the problem of declining branch traffic. But there's a different approach — one where technology and strategy coexist. This gradual approach reduces your risk when industry trends inevitably shift and doesn't require you to plan the future based on today's technology.